Communication Skills

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Ultimately in all business processes we have to deal with people and depend on them for our success. We can achieve more by improving our communicating and influencing abilities.

Explore and practise the skills that professionals need to work with and through others. We will introduce techniques derived from Neuro Linguistic Programming (NLP) - advanced communication skills used as a platform to understand and influence others including colleagues, clients and customers.
Who have we helped in the past?
  • Management Consultants
  • Recruitment consultants
  • Independent Financial Advisors
  • Call Centres
  • Technology experts
  • Medical sales representatives
  • Retail staff
  • Motor dealerships
  • … and many more.
Some examples of communication programmes which might be of interest:
  • NLP
  • Advanced Sales Communications
  • Coaching Skills
  • Cross-team Dynamics
  • Influencing Stakeholders
  • Presentations and Public Speaking
  • Consultancy Skills
  • Train the Trainer
“Top performance … depends on two key elements: maximizing potential, and overcoming the barriers to achieving goals."
Will Carling
Example benefits
  • Gain greater awareness of the various filters to communication and how to communicate in other people's preferred styles.
  • Understand what motivates yourself and others – to act, to make decisions, to purchase.
  • Develop awareness as to how others make sense of their world and how this influences their behaviour patterns.
  • Understand how they communicate to themselves and how this affects whether they will want to be influenced by you
  • Have skills and techniques to influence this 'internal   communication'.
Testimonials
There is so much training available in soft skills that is, well, plain soft.  Madeleine’s training is grounded in deep and wide understanding of people and how they think, act, and interact.  The chance of it being a success for you is high. 


Innes Chalmers - Abbey Business Centres


Good for asking useful questions to relevant personality types.  Madeleine is an excellent presenter who provided useful insights into getting the most from the calls I make."


Adam Hawkes - Lumison



Informative, challenging to oneself, interesting, friendly, warm, worth investigating as an excellent self-development exercise.

Chris Grant