Assertiveness Skills

Assertiveness is about taking a balanced, competent approach to communicating. Assertive people are effective communicators and handle other people well, so developing assertiveness skills will help you to get things done in a calm, confident manner.

This programme helps you to find a way of striking the right balance between passivity and aggression - assertiveness. You will develop practical and creative techniques for handling difficult situations, of understanding your own natural responses, and finding new ways to behave that give you better results.

Course Benefits

A highly participative programme, allowing you to practice new tools and techniques
A personalised plan for assertiveness in difficult situations
Practical tips and techniques to use straight away covering areas such as negotiation, conflict-handling, stating your opinion, raising objections constructively
Ability to handle difficult situations and people effectively
Awareness of the warning signs of stress, equipping you to respond quickly and appropriately

What will the course cover?

Understand the triggers that influence the way you respond
Know how to choose assertive behaviours in these situations
Develop the self-belief that supports assertive behaviour
Be able to control your state of mind and confidence levels
Be able to refuse a request without feeling guilty
Define and achieve win/win/win results with others
Recognise the signs of stress caused by being unassertive
Understand how to manage and reduce this stress
Be able to give and receive constructive feedback
Have a personalised action plan for practicing assertiveness in the workplace

Who should attend?

This course is aimed at people who work with other people to achieve their goals. Managers, professionals, team leaders and customer service staff are just some examples of people who have benefited.

If you are interested in giving your best performance when dealing with others you will benefit from this programme.

"One important key to success is self-confidence. An important key to self-confidence is preparation." - Arthur Ashe, tennis player

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What they're saying about this course...

"A varied, fun and practical course that gives you an overview of different techniques to cope when being assertive" Kate Lancaster - Applecross

"Good course content, with plenty of variety. It's very friendly and open, so easy to raise your questions etc. Helps you to understand more about people and their characters" Jocelyn Michael - Standard Life Investments

"Excellent quality of presentation and information. Extremely useful and worthwhile" Lawrence Orr

"Brilliant!" Henry Marge - Senior Systems Tester