Management training Scotland - Allen Training Associates
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Allen Training Associates trainer

Course information
Course duration
1 day
Public Course price
£265
Contact us now for course dates, or for a quotation for an in-house programme

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Tel: 0845 094 2490

Assertiveness Skills

Assertiveness is about taking a balanced, competent approach to communicating. Assertive people are effective communicators and handle other people well, so developing assertiveness skills will help you to get things done in a calm, confident manner.

This programme helps you to find a way of striking the right balance between passivity and aggression - assertiveness. You will develop practical and creative techniques for handling difficult situations, of understanding your own natural responses, and finding new ways to behave that give you better results.

Course Benefits

  • A highly participative programme, allowing you to practice new tools and techniques
  • A personalised plan for assertiveness in difficult situations
  • Practical tips and techniques to use straight away covering areas such as negotiation, conflict-handling, stating your opinion, raising objections constructively
  • Ability to handle difficult situations and people effectively
  • Awareness of the warning signs of stress, equipping you to respond quickly and appropriately

What will the course cover?

  • Understand the triggers that influence the way you respond
  • Know how to choose assertive behaviours in these situations
  • Develop the self-belief that supports assertive behaviour
  • Be able to control your state of mind and confidence levels
  • Be able to refuse a request without feeling guilty
  • Define and achieve win/win/win results with others
  • Recognise the signs of stress caused by being unassertive
  • Understand how to manage and reduce this stress
  • Be able to give and receive constructive feedback
  • Have a personalised action plan for practicing assertiveness in the workplace

Who should attend?

This course is aimed at people who work with other people to achieve their goals. Managers, professionals, team leaders and customer service staff are just some examples of people who have benefited.

If you are interested in giving your best performance when dealing with others you will benefit from this programme.

"One important key to success is self-confidence. An important key to self-confidence is preparation." - Arthur Ashe, tennis player
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What they're saying about this course...


"Madeleine and the course were excellent! I've attended a similar course in the past and it didn't come close to the quality of this one. I've learned so much." Vicky O'Brien - Release Co-ordinator

"The instructor is extremely knowledgeable and experienced in assertiveness skills. The role plays and exercises are really good for participation and gaining real experience." Carmel Kelly - QA Team Lead

"Skills which we can replicate to empower our lives, work and abilities." Hillery Smith - Business Owner

"Brilliant!" Henry Marge - Senior Systems Tester
 
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