Soft skills, such as communicating, influencing, or coaching are in fact easy to learn but hard to master. And the benefits of mastering them are enormous.
For example, do you know the true cost of interviewing?
A study in HR Review in 2014 calculated the average cost of the recruitment process itself is around £6,000 per vacancy, but you need to add on the cost of lost productivity as the new recruit gets up to speed. This can be on average £25,000.
And if the person you hire to fill that vacancy turns out to be a poor fit, the cost can be many times that figure.
- You have to re-advertise, interview and fill the vacancy all over again,. incurring a second process cost.
- You will very likely have lost further time and efficiency as the post is handed over twice, incurring more lost productivity costs.
- The team's morale and motivation will usually have been damaged.
- Other colleagues' workload is impacted as they pick up the slack.
Better interviewing can increase the likelihood of making the right hiring choices, and therefore saving all those additional costs. And so the investment in training your managers in better interviewing is repaid several time over, whenever you avoid hiring the wrong person.
Madeleine Allen is a human leader in a corporate world. She delivers training in Soft Skills with Hard Benefits, enabling leaders to be compassionate AND profitable.